Last Friday I wanted to book a fight for myself so at 16.30h I contact Malaysian Airlines (MAS). The conversation goes like this:
- Can I do a booking please?
- No sir.
- Why not, this is Malaysian Airlines right.
- Yes sir but it is Friday afternoon so everybody went home already.
- Ok, can you then put me through with a Malaysian who is not doing his or her Friday prayers like a Chinese or an Indian colleague of you?
- Cannot sir, don’t have sir….
What is wrong at Malaysian Airlines (MAS)
- Why when you pray at 15.00h, you are still out of the office at 16.30h????
- Why is there no policy to hire people who can take over when others want to go home????
- Why will I fly AirAsia or Singapore Airlines from now on????
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